Nimbuzz Support &#8211; aware of the delay!

Nimbuzz Support – aware of the delay!

Hey everybody!

We would like to let you know that due some technical issues we have a delay in replying to the emails sent to our Support Team at support@nimbuzz.com.

We appreciate your patience and we assure you we are doing our best to catch up with the replies.

Meanwhile we encourage you to visit the Nimbuzz forum to get answers to your questions!

Thanks!
Nimbuzz Support Team

148 Responses to “Nimbuzz Support – aware of the delay!”

support team , thanks a lot for your efforts .

3wais June 12th, 2009
Hi,

Very good chatting software for mobile. I have use it last 3 years and waiting for video chatting feature . Please do this.

Thanks .

Ravinder Malik June 18th, 2009
@Ravinder Malik,
Thanks for you interest!
The video call is in our roadmap, but we do not have a estimated date for when it will be working.
We will announce it as soon as it is available.
Kind regards.

Nimbuzz Support June 18th, 2009
please give me sign about issue: incoming calls do not ring:I am not
> reachable on my own sip telnumber!only voice mail work.outgoing
> communication are ok.
> -nokia n70 edge no nat
> -isp vodafone 3g hungary not filtered, nimbuzz startup confirmed
> socket connection in order
> -sip.ephone.hu provider, says that with other softphone no
> problem,like fring and e51 built-in voxclient
> Further info from isp firm,that the stand-by, correct time interval of
> sign of my phone should remain, not the case on nimbuzz.

Peter July 17th, 2009
@Peter
Thanks for letting us know your problem.
Could you please let us know which voice codecs your SIP provider supports and which 3G carrier do you use? Please let us know and we come back to you. Kind regards.

Nimbuzz Support July 21st, 2009
hey,
used codes is only G711/a; /u (64kbps)further gsm(13kbps), at sip.ephone.hu on vodafone’s mobile network with n70 edge modem.
Otherwise keys do not functions: choice of extension menu
Since my last post I had infos:
*My VSP suggested config,I dont know if your proxy is affected:registration expired on 3600ms >>suggested value
*16000-22000 UDP should remain open
*stun port 3478
Hope you can solve,as I heard incoming calls works on E51 builtin softw.,where is the secret?

peter July 21st, 2009
@peter
Thanks for the information provided.
Nimbuzz Currently only supports iLbc codec when running on 3G.
Check with your provider about allowing iLbc codec as it has the best results on 3G networks.
Please check it and let us know in case your problem persists.
Kind regards.

Priscilla July 22nd, 2009
I had transmitted your request to use iLBC codec, they said(sip.ephone.hu) no intened to because it requiqes a lot more process-time(20x),mean a lot more ressource,mean more expensive for them.Instead of,they use the similar low-rate gsm codec.Can NIMBUZZ ensure the gsm compatibility?
OTHERVISE outgoing calls are working for me,only I am not reachable,incoming calls went to voicemail,well listen messages.
FINALLY wha do you suggest to me?thank you for effort,best rgds.

peter July 22nd, 2009
I had transmitted your request to use iLBC codec, they said(sip.ephone.hu) no intened to because it requiqes a lot more process-time(20x),mean a lot more ressource, expensive, instead of gsm codec.CAN NIMBUZZ ensure gsm-compatibility?
OTHERVISE outgoing calls work,only I am not reachable,incoming calls went to voicemail,well listen messages.
FINALLY what do you suggest to me?thank you for effort,best rgds.

peter July 22nd, 2009
@peter
iLbc processing is not a problem nowadays with current processing power of Symbian, Iphone, WM etc.
Nimbuzz wants to ensure the best voice quality over 3G and Wifi Networks. For that iLbc has the best capability of dealing with packet loss which is very common on public wifi on poor 3G connection.
Hope it helps.
Kind regards.

Andi July 23rd, 2009
thanks for my comment ans. I’ll wait for video chatting. thanks for reply and provide best software.

Ravinder Malik September 1st, 2009
need help on dialing it saids an error has ocurred when im trying to make a call from the credits i bought

alvaro November 9th, 2009
@alvaro
Thanks for letting us know.
Please contact our NimbuzzOut Support Team sending them a mail to nimbuzzout-support@nimbuzz.com indicating the following information:
Your Nimbuzz username (e.g. Username123)
Nimbuzz client and version in use (e.g. Symbian 2.2)
Destination number and country that you are calling or trying to call (e.g. Spain +34957989709)
Date and time when you experienced this problem (e.g. 25/07/2009 10:30 AM)
Any error message you received, and when this message appeared. (e.g. Call Unavailable)
Kind regards

queralt escrich November 10th, 2009
hai i am use my sip is smartvoip account cal to out going one ring after displayed on error 408 temprvarly not avalible pls consider me

tamil December 16th, 2009
@tamil
Thanks for reporting this.
Could you let us know which is the exact error message and when does it appear?
Is it when you are registering the account or when placing a call?
Which device and Nimbuzz version are you using?
Thanks & Regards

queralt escrich December 16th, 2009
i am getting a nimbuzz proccessing error -1 . in the latest version for symbian. i can open my contact list but unable to chat to my friends whenever i write anything in chat window and press submit the application crashes .. i have nokia 5800

moiz December 24th, 2009
@moiz
Could you let us know which Nimbuzz version are you using?
since when are you experiencing this issue?
Let us know

queralt escrich December 28th, 2009
I am a new user in Nimbuz.My handset is Nokia N72.My prob is tht I am nt able 2 get connected 2 the Nimbuz server.Evrytime it shwz an error “Unable 2 connect.Select any other access point”.But though I tried all the access points,the result is the same.Plz help me frnd.

Raj February 13th, 2010
@Raj
Probably your device needs you to set an Access Point for third party applications. Check with your Network provider.
You can also check if your APN settings are correct here: http://www.nimbuzz.com/en/help/operator_settings
Regards

queralt escrich February 15th, 2010
Hi
I have an issue when i try and make calls through SIP.
before the call gets connected, NIMBUZZ gives me an error “You are not connected to a 3G or Wifi network, so call quality will be low”.
I am on an unlimited 3G data package… and even when i connect through Wifi, it gives me the same error.
I have a Nokia N97 handset.
Please help on this.

Gautam Midha March 2nd, 2010
@Gautam Midha
The message you receive is a warning, not an error message that appears to let you know about the possibility of quality sound issues.
If you are using a 3G data plan but connected to a GPRS antena you can receive this message.
If you are connected to a Wi-fi spot, but connecting to Nimbuzz using your GPRS APN you could also receive the same message.
Please check which connection type are you using when you receive this warning. If it is in a different case that above mentioned let us know and we will investigate.
Regards

queralt escrich March 3rd, 2010
hey, i have the latest version of nimbuzz on my nokia 5800, i used it from over 1 year, the problem is that i’m not able to connect anymore trought my unlimitaed 3g internet, i can do only by wifi connection… Also i can open any page of internet throught 3g . Plz help. Regards.

karim wahby March 21st, 2010
@karim wahby
Could you let us know which is your network provider and where are you located?
Please check that you are not in a restricted network.
Regards

queralt escrich March 22nd, 2010
hi, when i calling, i can’t be hear any voice, but other party can hear my voice!! is that codec issue?

i am using voipswitch sip account

any idea about that prob?

Regards,
asif

asif March 22nd, 2010
Thx for ur reply..
I’m from Cairo,Egypt. I used Mobinil network.
Regards.

karim wahby March 23rd, 2010
@asif
Currently we do not proxy SIP Voice Streams, which means that Nimbuzz just connects you to the Sip server and the audio and voice connection is managed by your SIP provider.

To get the proper SIP configuration or for any doubts about the call connection we recommend you to contact your SIP provider team and they will be able to assist you.

Let us know if you have any other question.

Regards

queralt escrich March 23rd, 2010
please help i’m getting an error -1 procesing network data! I have 2.2.0 nimbuzz version. Im from mexico. This problem started recently. I tried restore the application, hard reset to my nokia5800 and the problem still

lilith April 4th, 2010
@lilith
We recommend you to update the application and download the latest version available 2,3 and try again and let us know if you are still experiencing this issue.
Cheers

queralt escrich April 6th, 2010
hey am usin new version of nimbuz 2.3 in which am gettin an error(-15) processing network data while tryin to get signd in..they are telin its a fatar error..please help on this..plz

fawaz April 22nd, 2010
@fawaz
Thanks for reporting.
Could you please try to uninstall the application and install it again, but this time save it on the device’s memory instead of the memory card?
Let us know if the issue still persist after that.
Regards

queralt escrich April 22nd, 2010
Just want to get a confirmation from a nimbuzz support that this codec restriction of iLBC over 3G is still the case. Actually I suspect it is not. The reason I am asking is because I successfully connected to google voice with Nimbuzz over 3G on my iphone. And I am pretty sure google doesn’t support iLBC. So it should be using G711 with Nimbuzz. Can the support guru here please confirm my suspicion?

Thanks a lot!

lovemynimbuzz April 27th, 2010
@lovemynimbuzz

yes we support G711 as a fallback, in case the provider doesnt support iLBC :)
Let us know if you have more questions

queralt escrich April 27th, 2010
Thanks for the quick reply! Great support! Great product!

Just curious about how the negotiation happens: I believe Nimbuzz sends out the first packet, maybe with a list of offered codecs including both iLBC and G711? If so, could it be possible that the server simply choose G711 even though they supports iLBC as well? Or maybe Nimbuzz only sends iLBC in the first packet and then, when the server rejects the call, it will offer G711 instead?

lovemynimbuzz April 27th, 2010
@lovemynimbuzz
The correct behavior is send both with preferred priority order to be used.
The provider should respect user prefference in case it supports both.
Hope this info is useful to you.
Regards

queralt escrich April 28th, 2010
It definitely helps. Thank you very much! Keep up the good work!

lovemynimbuzz April 28th, 2010
Nimbuzz is not start N72 plz fix this problem

Areeb_aryan May 13th, 2010
@Areeb_aryan
Could you be more specific?
Do you get any error when trying to login? If yes, which one?
Which Nimbuzz version are you running?
Let us know!

queralt escrich May 14th, 2010
Nimbuzz 2.0.3 doesnt get connected on my nokia N72.
Its the best chating soft .I luv it very much..So plz fix this problem as soon as possible..Thanks to its developers for providing such a nice software.

Gaurish May 19th, 2010
Nimbuzz 2.0.3 always shows connecting but never connects..All other applications are working well..Plz help me.
I m using nokia N72.

Gaurish May 19th, 2010
@Gaurish
Which type of connection are you using?
Which network provider do you have?
Since when are you experiencing this issue?
Where are you located?
Let us know

queralt escrich May 19th, 2010
This might be related to the problem I am seeing? In my case, Nimbuzz seems to be successfully registered with my SIP provider. But when I make a call, it says SIP failure, operator declined the call. Details showed that I am not registered.

Type of connection: both Wifi and 3G
SIP provider: using sipsorcery with gizmo5 and google voice
When: Problem happened two days ago. Other SIP client (e.g. iSip) works fine. But I prefer Nimbuzz’s voice quality.
Where I am: NY USA.

Thanks for providing more insight on this.

lovemynimbuzz May 19th, 2010
@lovemynimbuzz
Please check with your SIP provider, this issue seems to be at their end, since we just connect you to their system, we do not manage their voice systems.
Regards

queralt escrich May 20th, 2010
forget password

dimasz_ May 23rd, 2010
@dimasz_
If you have lost your password and you have registered your email address you can request a password reset by clicking here:
http://www.nimbuzz.com/en/forgot_password/

queralt escrich May 25th, 2010
hi!!!! I really like nimbuzz but i have problems again, first i got the error 20, then installed nimbuzz on the phone memory not in the card memory and it solve but now i constantly have the error 25 and the error 1 so it crashes the app, my phone is a nokia 5530 with lastest version of symbian… Hope u can help me

lliyhi June 12th, 2010
Gud day Siir/Ma’am. I bought a new SE X10, but when I acces nimbuzz it says that I have to sign in again which I did. And it says further that there is a registered username the same as that of mine which I believe was me. I receive a mesage for validation but was not validated. To support team pls help coz I have to contact my daugther in Riyadh. Thank you.

Honorio Jimenez June 13th, 2010
@lliyhi
Could you please let us know when the error message appear?
Have you applied any other changes on your device settings?
Let us know!

queralt escrich June 14th, 2010
@Honorio
Which exact error message do you receive when trying to login on Nimbuzz?
Are you able to login from another Nimbuzz client?
Let us know
Cheers

queralt escrich June 14th, 2010
hi!! The error appears when i sign in i get on line, suddenly the contacts doesnt load n the error shows, i havent modified anything at my phone or at the app

lliyhi June 20th, 2010
@lliyhi
Could you please be more specific on your query?
Which exact error message do you receive?
To which community do your contacts that not load belong to?
Which Nimbuzz version and device are you using?
Let us know!

queralt escrich June 21st, 2010
Hi,
where do i post my issues wth my account and privacy?
Some one using my mobile number to register account on nimbuzz
what should i do?
Nimbuz must do somethng to stop this
my suggestion is to send a confirmation code on mobile as soon as it registered
thnx in advance

Suny June 24th, 2010
@Suny
Thanks for reporting and for your suggestion.
Our Team is already working on a fix for this kind of issues.

Regards

queralt escrich June 24th, 2010
again, I start the app, sign in, shows the contacts but not online and then appears the message error -(1) and all my contacts dissapear, all on messengerm facebook, skype and yahoo that are the accounts i have, then i uninstall the app, reinstall and everything its ok untill appears messare error 25 and all the chats save dissapear, cant start any chat and then appears again error 1 and all my contacts dissapear, my phone is a nokia 5530, i install the app on the phone memory, havent changed any configuration…..

lliyhi June 24th, 2010
@lliyhi
Have you already tried to uninstall and reinstall but saving the application not on your memory card but in the device’s memory?
Let us know!

queralt escrich June 25th, 2010
hiii i want make arabic nimbuzz emaill dear .. and to be nimbuzz taem .. thanks

9.v August 20th, 2010
answer pleas

9.v August 20th, 2010
Hei will u pls help me how to get the chat room in nimbuzz PC chatting….. I need your help immediatly…..

amith August 20th, 2010
@amith
As mentioned previously, we have disabled the Chatroom feature on the PC.

Due to shifting of priorities, and focus on other features we do not have plans to enable this back in the near future.

queralt escrich August 24th, 2010
I am using ActionVoip account to make calls used for couple of months no issues, recharged with 10Euros. But it doesn’t allow me to make calls.
This is what i get when i try make calls.
Nimbuzz: The operator declined the call

Prabhkar August 26th, 2010
@Prabhkar
We do not proxy SIP Voice Streams, which means that Nimbuzz just connects you to the Sip servers and the audio and voice portion of the call, is managed by your SIP provider.

For assistance on this issue please contact your SIP Support Team and let them know.

Thanks & Regards

queralt escrich August 27th, 2010
hi ….iam have problem in my emil …the email when iam close it …afther close it still opened and dont close ..always it open and iam close the email …my frinds tell me your email open and cuase big problem with my frinds b/c not answer ……..plz help me

abuabkwer October 24th, 2010
@abuabkwer
Could you please be more specific on your query?
We do not support email integration, which kind of issue are you facing?
Which Nimbuzz version do you use? In which device?
Let us know

queralt escrich October 25th, 2010
hey i can successfully connect with my softswitch(VoIP_Switch) server with sip settings from NimBuzz …. but always the caller doesn’t get any audio??? But th called party can hear audio…. Is this Codec Issue ???!!!!

rakib_sarder November 13th, 2010
@rakib_sarder
Thanks for letting us know your issue.

We do not proxy SIP Voice Streams, which means that Nimbuzz just connects you to the SIP servers and the audio and voice portion of the call, is managed by your SIP provider.

For assistance on this issue please contact your SIP Support Team and let them know.

Thanks & Regards

queralt escrich November 16th, 2010
i cant log-in using my 5800 express music(wifi or vodafone internet)

emil December 6th, 2010
@emil
Could you be more specific on your query?
Do you get any error message when trying to login?
Which one?
Which Nimbuzz version do you use?
Let us know

queralt escrich December 6th, 2010
its ok now..thanks

emil December 8th, 2010
How to troubleshoot error:
“error (-20) processing networ….”

Instaled Nokia 5800 XpressMusic

Janin December 13th, 2010
@janin
Could you please uninstall Nimbuzz and reinstall it again saving the
application file on the phone memory (c: drive) instead of the sym
card memory?

Please try it and let us know in case this issue persists.

queralt escrich December 13th, 2010
Excellent! thank you very much for your prompt response.

Janin December 13th, 2010
hey recently there has been a prblem chatting wid fb fwens through nimbuzz. Plz kindly look into it as soon as possible.

pranoy December 18th, 2010
@pranoy
Have you already tried registering your FB account on my.nimbuzz.com and later on going to Nimbuzz on Mobile?
Cheers

queralt escrich December 20th, 2010
Hi there,My name is faizan, i have a nimbuz account my user id is faizanansari1984 , i just started with nimbuzz so i did not entered my phone number. It was working fine but one day it says your username or password is incorrect. I tried so many times as i was damn sure about user name which is faizanansari1984 and my correct password but i am still unable to login…. I tried to reset my password but i need to provide phone# for forgot password option which i have not yet registered with nimbuzz. I will be very very thankful to you if you can reset my password and let me know… Looking for a prompt response from you…Please help!!!Faizan ansari

Faizan Ansari December 28th, 2010
@Faizan
Could you try to login again and let us know if the issue persist? try using your original password.
Regards

queralt escrich December 29th, 2010
i can access facebook from my nimbuzz account can u plz help me

Abhijeet Biswas February 2nd, 2011
@abhijeet biswas
Hello,
We are aware of some Facebook connectivity issues.
Our team has been working on a fix for that, could you try to
re-register your FB account on Nimbuzz and inform us if the issue
persist?
If it does, could you let us know which device and Nimbuzz version are
you using?
Note if you are using a Nimbuzz Java version older than 1.9 the FB
community won’t show, we strongly recommend you to update to the
latest version available and try again.
Kind Regards

queralt escrich February 4th, 2011
hi i am awais i am using nimbuzz in my mobile nokai 7100s-2 IN THAT MY id is not opening that i am using since 2 years and when i am opening the other id i will work that is will not work in my mobile i have deleted the nimbuzz and i download fresh nimbuzz that also not working help me out frm this

awais February 12th, 2011
@awais
Have you tried the same id on a different Nimbuzz client? does it work?
Let us know

queralt escrich February 14th, 2011
Please am not able to login my facebook address with nimbuzz.If loging in the question is,nimbuzz is requiring permission to login and if i Allow it,the response is always,”unable to connect if anything the problem,please help me.I really love to use nimbuzz.

Moses February 15th, 2011
@Moses
Which device do you use?
Make sure you checked on your FB privacy settings the possibility to login from third party apps enabled.
Regards

queralt escrich February 15th, 2011
Can you please add kyocera loft S2300 in nimbuzz phone model list?

a.jahan February 24th, 2011
@a.jahan
If your device is not supported you can try the wap version on your phone browser directly on wap.nimbuzz.com
Regards

queralt escrich February 24th, 2011
hi, just got a new BB device yet without a plan.
i tested nimbuzz and it really does a great job, except one thing!
After awhile of being online, it goes offline and keeps reconnecting without success unless i close the app and reopen it.
I don’t face this prob with wifi when connection type it set to “socket”. but with my mobile network, it’s set to HTTP as it never connects with “socket” option.

Any solution for this prob?

Mustafa February 28th, 2011
@Mustafa
We recommend you to please change the following settings in the Nimbuzz application?

Select Menu > Settings > Connection Type > HTTP

In case you know your connection type select manually the Start – up Connection also.

Let us know if this issue persists.

Regards.

queralt escrich March 1st, 2011
Hi there, I am using Samsung B7320 Omnia Pro Mobile, i have enabled GPRS service and i could use thru NIMBUZZ online chat, voice calling etc. When i have WiFi connection the NIMBUZZ is not running and it shows no internet connection. But using WiFi i could use Phone’s builtin Application like, Weather report, m.Facebook, and even email also working. What Will be the problem. Please help me….

Q8 MVM March 27th, 2011
@Q8 MVM
As of July 1st Nimbuzz for Windows Mobile phones will no longer be available for download from our website. If you already have Nimbuzz on your mobile phone we will continue to offer support until the end of 2010, but no new features will be added, which means there won’t be any future update.

Please read more information about it on our blog:
http://blog.nimbuzz.com/2010/06/02/nimbuzz-no-longer-available-for-windows-mobile/#more-3707
Regarsd

queralt escrich March 28th, 2011
Just downloaded nimbuzz on my phone. Nokia C5 phone S6. I was asked to validate e-mail but was not validated. What can be done.

Rita April 12th, 2011
@Rita
Thanks for infomring us, our team will double check that.
Cheers

queralt escrich April 12th, 2011
Hello,i jst joined nimbuzz network and i use nokia 7210 supernova. I tried signing into my fb account n it keeps tellin me d user name’s not correct. Which one am i suppose to use? D nimbuzz user name or fb user name? I tried both thou and it didn’t work. Also,a mail was sent to me to confirm my nimbuzz account,but d link i ought to use is missin. Could u help me out wit ds pls? Thanks a bunch. Busayo(Nigeria).

Hello April 18th, 2011
@Hello
You use your Nimbuzz ID to login to Nimbuzz
To login to FB via Nimbuzz you need to use the FB username you use directly to log on FB site itself.
Let us know which exact Nimbuzz version do you use if you are still facing issues.
Regards

queralt escrich April 19th, 2011
i need some information about nimbuzz on PC have broad band connection

> codecs used by nimbuzz?
> system requirement?
> protocols?
> delay in voice communication?

anum April 22nd, 2011
@anum
Unfortunately we cannot provide you this information directly on the Blog, maybe would be more handy if you send a mail to support@nimbuzz.com and our team will be able to inform you.
Please do inform our team as well why do you require this kind of info when you send a mail to support@nimbuzz.com
Cheers

queralt escrich April 26th, 2011
hey im not sign in to nimbuzz i dont know why???? this is the error of show me
a fatal aplication error(-25)occurred please notify nimbuzz at support@nimbuzz.com nimbuzwill now exit…..
please can u tell me what should i do….olease ny 1 can tell me..

mustafa April 29th, 2011
@mustafa
Could you please uninstall Nimbuzz and reinstall it again saving the application file on the phone memory (c: drive) instead of the sym card memory?
Please try it and let us know in case this issue persists.
Kind regards.

queralt escrich April 29th, 2011
hello
I live in hungary
I have iphone 3gs
my problem is that I can’t find nimbuzz in App store and itunes, I am using t-mobile, how can I find and install nimbuzz please help me.
Thanks

shabir May 13th, 2011
@shabir
The App has been withdrawn from Greece, Poland, and Hungary for the 3G VoIP requirement. This restriction was agreed with Apple developer relations.
Regards

queralt escrich May 13th, 2011
Hai nimbuzz please help me.I want to open nimbuzz account

Hasi junaid May 15th, 2011
Please reply me

Hasi junaid May 15th, 2011
@Hasi junaid
You can register yourself after downloading, pressing on the link that says “get a new account” or at our website http://www.nimbuzz.com/en/web/login

Once you have created your account and you are logged in, you can go to Communities and register your accounts.
Regards

queralt escrich May 16th, 2011
help me please
there is no nimbuzz in app store and itunes
my country is hungary and I use t-mobile
please tel me what is the problem.

shabir May 17th, 2011
@shabir
As mentioned previously, This restriction was agreed with Apple developer relations.
Regards

queralt escrich May 19th, 2011
My nimbuzz username is shamnashamila. .But my password is forgot. Please send it to my mail.

Shamna May 24th, 2011
@Shamna
If you have forgotten your password you can retrieve it from here:
http://www.nimbuzz.com/en/forgot_password/
Regards

queralt escrich May 26th, 2011
My facebook chat hasnt been workin 4 a month..plz assist me..tz sayn that the account has expird

Arnab May 28th, 2011
@ Arnab
What device, type of connection and Nimbuzz version are you using ?
Are you unable to connect Facebook via Nimbuzz or Facebook itself ?
Do you receive an error message ? If so, what does this error message say?
In which country are you located ?

Yasmin Sebba May 30th, 2011
Please i need a help for my nimbuzz account,if i want to login in,it will tell me that, your phone doesn’t have enough free memory to complete the operation,ok i registered another account it open,why the one that am using is not opening,please i need your help.

Benardemma June 15th, 2011
@ Benardemma
If you get “not enough memory” as an error, this might be because some devices, like yours, sometimes don’t have enough memory to run or support Nimbuzz.
That’s why we have the wap version in which you can chat with your buddies. The chatroom feature and the call feature are not available.
We suggest you to try the wap version just pointing your mobile browser to wap.nimbuzz.com
Regards.

Yasmin Sebba June 16th, 2011
thanks 4 d other time, i was
able 2 chat with nimbuzz. But d problem now is dt my phone fell and went blind, after fixing it i tried opening nimbuzz and d phone went off, i tried it again, same thing. So i deleted and re downloaded it. It was stil goin off. Is there anythin dt can b done? D phone is C5.

rita June 24th, 2011
@rita
Could you be a bit more specific on your query?
Which exact issue are you facing?
Do you get any error message when trying to start the app? If yes, which one?
You mentioned that the device has felt and been damaged, please make sure your device works properly.
Regards

queralt escrich June 27th, 2011
Hi i am not able to login to my account. the error i get says………..
error (-1)occurred processing network data
i hav tried it many times its mak no difference even i hv rebooted my phone……
any sugessionss….

NItesh July 4th, 2011
@nitesh
Could you please uninstall Nimbuzz and reinstall it again saving the application file on the phone memory (c: drive) instead of the sym card memory?
Please try it and let us know in case this issue persists.
Regards

queralt escrich July 4th, 2011
Hi,,ive tried logging in several times,but nimbuzz keeps responding that my phone has no enough memory to complete tha operation,i wonder how is dat wen i got free GBs,and it has been working before

Mbarack July 13th, 2011
@ Mbarack
If you get “not enough memory” as an error, this could be because some devices do not have enough memory to run or support Nimbuzz.
That’s why we have the wap version for in which you can chat with your buddies, but the chatroom feature the call feature are not available.
We suggest you to try the wap version just pointing your mobile browser to wap.nimbuzz.com
Regards.

Yasmin Sebba July 13th, 2011
I cannot start nimbuzz.it says that ur phone memory full.can u help me?

Aditya July 24th, 2011
@ Aditya
If you get “not enough memory” as an error, the cause might be that some devices sometimes do not have enough memory to run or support Nimbuzz application.
That’s why we have the wap version, in which you can chat with your buddies, but, the chatroom feature the call feature are not available.
We suggest you to try this version by pointing your mobile browser to wap.nimbuzz.com
Regards.

Yasmin Sebba July 25th, 2011
please my nimbuzz is no longer connecting, saying that i dont have enough memory space while my phone is almost empty.. I use nokia c3.. Please i need urgent reply.. Thanks

tina July 27th, 2011
@ tina
Could you please tell us which type of connection and the number of Nimbuzz version are you using ? Do you receive an error message ? If so, what does this error message say?
In which country are you located ? Are you interested in testing a testbuild of Nimbuzz for your device ? Let us know.
Regards.

Yasmin Sebba July 27th, 2011
my connection is ‘automatic’ and my version is 1.9.2, the error says ‘ your phone does not have enough memory space. I’m in nigeria and am interested in testbuild of nimbuzz for my device pls.. Nokia c3 thanks

tina July 29th, 2011
@ tina
Thanks for the update !
We have sent you an email, if you find any bugs please reply to that email.
Thanks.

Yasmin Sebba July 29th, 2011
Sir plz tl me,how can i copy my yahoo msgs in phone from nimbuzz,please help me.regards

naina August 13th, 2011
i couldnt remember my password, so i would like to re oppen another account

adeyeye olajumoke August 14th, 2011
@ adeyeye olajumoke
If you want to retrieve your password, you can go to :
http://www.nimbuzz.com/en/forgot_password/
Cheers !

@ naina
Could you please be more specific about your issue?
Thanks.

Yasmin Sebba August 15th, 2011
sir there is error (-11) signing in to nimbuzz .. Could you please tell me what does it mean ?? And how to get my nimbuzz working again ..

haris August 19th, 2011
@ haris
Thanks for letting us know your issue.
Could you please send an email directly to support@nimbuzz.com?
Thanks.

Yasmin Sebba August 19th, 2011
Hi, im tryin to login with my id sandy_don but when ever i do that i receive a message sayin invalid username or password and im damn sure that the username sandy_don and the password i enter is correct . so plz tel me how can i fix this problem

Sandeep August 20th, 2011
hi i am sanjay and i m using from last 2 years…. I login daily and use it.. But from yesterday i am not able to login into my account.. I m getting invalid username or password error.. Even when my frnd tried see my profile unknown server error occured error is poped… Can you please reenable my id…. My id is sanjay0456

sanjay sharma August 22nd, 2011
Dear Sir ,

myself navpreet singh i m using nimbuuz mobile software last 2 year .
due to some nimbuuz software problem my account is showing wrong password and shows ph no. is not registered .

plz sir hepl me to open my same account boz i hv lot of nimbuuzs friends so i cutoff from my friends

my nimbuuz id is ….
navz_1986@nimbuuz,com

plz sir hepl me to out from problem

plz send me mail on my mail id navz20@gmail.com
thanks
navpreet singh

navpreet sigh August 22nd, 2011
@sandeep
Thanks for informing us, we will double check the status of your account directly on the database.
@sanjay0456
Thanks for reporting, we will check your account status and inform you.
@navpreet sigh
Thanks for the info, our team will look into that.
Regards

queralt escrich August 23rd, 2011
hey i love nimbuzz but it can’t open my account now why?

tacutemud~zurie August 25th, 2011
@tacutemud~zurie
Which exact error message do you get when trying to login?
Which is your Nimbuzz id? Since when do you face this issue?
Regards

queralt escrich August 25th, 2011
I can’t access my a/c. Its showing that i have entered invalid username or password. The same problem is there for my frnds too. Pls help me.

ashif August 26th, 2011
@ashif
Which is your Nimbuzz id?
Make sure you are introducing the correct username/password combination.
Have you tried to reset your password?
Let us know

queralt escrich August 29th, 2011
I cant reach my facebook account plz help

Hipoliti September 3rd, 2011
@Hipoliti
Which device and Nimbuzz version are you using?
Which exact issue are you facing? Any error message? which one?
Let us know!

queralt escrich September 5th, 2011
hi all
my nickname hacked
plz return it
this my ninckname hacked
Ebrahim.hkmi@nimbuzz.com
and this my e_mail saved data it
Ebrahim111113@hotmail.com
plz help me and return it

Ebrahim September 9th, 2011
@Ebrahim
If you think your account might have been misused by another user please contact directly support@nimbuzz.com
Regards

queralt escrich September 19th, 2011
I have a problem don’t no is it ma phone.when i want to sign in i enter all the details many times bt all of them are failed so i do’nt is it ma phone 5130 express music,pliz i need help.

Mark maguta September 19th, 2011
@Mark maguta
Make sure you are introducing the correct username/password combination.
If you might have forgotten your password you can retrieve it from here:
http://services.nimbuzz.com/redir/accounting/resetpassword
Cheers

queralt escrich September 20th, 2011
hello.when trying to acess my account,am unable to do that,the response goes thus: you have low memory to start up nimbuzz, if problem persist visit support@nimbuzz.com,plz help in time..!

neyotayo September 29th, 2011
@neyotayo
If you get “not enough memory” as an error, this might be cause some devices like yours sometimes do not have enough memory to run or support Nimbuzz application.
We suggest you to try the wap version just pointing your mobile browser to wap.nimbuzz.com
Regards

queralt escrich September 30th, 2011
I use nokia 2720a-2 install nimbuzz version 1.9.3 when i open nimbuzz give me a messege u dont have enough memory plz help me what should i do

amin October 2nd, 2011
@amin
If you get “not enough memory” as an error, this might be cause some devices like yours sometimes do not have enough memory to run or support Nimbuzz application.
We recommend you to use the Wap version of Nimbuzz on your phone browser going to wap.nimbuzz.com
Regards

queralt escrich October 3rd, 2011
Please connect my account akyere81 now bcos I hv to use my credit I bought

Lydia Mensah October 29th, 2011
@Lydia Mensah
If you have issues or questions regarding your NimbuzzOut credits, please contact our team directly: nimbuzzout-support@nimbuzz.com
Regards

queralt escrich October 31st, 2011
Hi, i’m using Nokia-2680-slide, which doesn’t have a space 2 take memory card and when i try to open Nimbuzz it sayes my phone doesn’t have enough memory to keep using Nimbuzz; is there any means i can solve this problem/how much memory space is needed 2 use Nimbuzz?

Abdu smart November 19th, 2011
@Abdu smart
Make sure you are using the latest version available for your device (1.9.4) if you are and you still face this issue “Not enough memory”
Please send a mail to support@nimbuzz.com with the Subject: “Not enough memory” and in the body add your username, country and device (make and model).
We will contact you and try to provide you a workaround/ solution.
Kind Regards

queralt escrich November 21st, 2011
error(-20)occurred processing network كيف اعالج هذا الخطآ

جيجي December 30th, 2011
@جيجي
Could you please uninstall Nimbuzz and reinstall it again saving the application file on the phone memory (c: drive) instead of the sym card memory?

Please try it and let us know in case this issue persists.

queralt escrich January 2nd, 2012

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