Nimbuzz Symbian Certificate error workaround

Hi All Symbian Nimbuzzers,

As some of you have been noticing an error while installing Nimbuzz on their devices. The errors can be “Certificate expired”, “Update error” OR “Required Application access not granted”. The problem is caused due to a Nokia authentication certificate, which expired on 20th Oct 2012. Due to which, Nimbuzz cannot be installed on few old devices which still contain this expired certificate. We are closely working with Nokia in getting this sorted asap!

Additional facts:

  1. This issue does not affect ALL users. Only certain users who are using Symbian 3rd edition devices and the devices which are pretty old(2007 era)
  2. The security measures are not introduced in new version on Symbian S60. There have been there since 2006-2007 time frame

In the meanwhile you can try the below steps to get it back running:

For removing this error please follow the below mention steps -

  1. Open your mobile main Menu
  2. Navigate to Settings -> General -> Date and time
  3. Now change the date to some months before(in our case it should be before 21st Oct, just take 1st Sept.)
  4. Now download and install the application
  5. Don’t forget to change date back to original date

If the problem still persists :

  • Go to Application Manager > Options > Settings and
  • Set “Online Certificate check” = Off and Software Installation = All

UPDATE: If you own an older phone you might receive the following error:

“Installation security error. Unable to install”

To solve this error and to install application navigate to Tools -> Options -> Setting -> Software Installation and change setting to OFF.

Let us know your feedback on the same in the comments section below. Or you can write back to us on support@nimbuzz.com

Nimbuzz team

shahnawaz on November 2nd, 2012 in Announcements, s60, Support, Symbian

40 Responses to “Nimbuzz Symbian Certificate error workaround”

  1. WHere is new Version 3.4

    iam getting always Old version 3.3 in wap nimbuzz :(

    whats problem ?

    when a instal its says Unable to install” in 3.3

    salman November 3rd, 2012

  2. Yeah it’s giving that error both in my old and latest symbian firmware mobile. But it worked just fine after i set date to 21 october 2012. I thought it may be a problem in nimbuzz software that it’s not matching upto the dates ahead of 21 october 2012.
    Hope it gets fixed soon.
    Cheers!
    Khuram Imtiaz

    khuram_imtiaz November 4th, 2012

  3. my mobile is nokia e61i

    i did certificate check -off
    and software installation -all

    even i change my date too but i couldnt install.it display -unable to install

    and in my device there is no option in setting -software installation.so how can i change it -on?

    plz help me.

    zeba November 4th, 2012

  4. thank u so much.iam using nimbuz in my mobile (nokia 6120)and i was lost nimbuz i was so upset but now i changed my mobile date(i set 1st september) and i succesfuly installed my nimbuz again.thank u so much

    dr.ghairat November 4th, 2012

  5. Option 2 which is changing ur application manager setting will be the good option as it may allow u to download all the 3rd party application without changing the date every tym….

    zuber November 5th, 2012

  6. zuber you went the other way brother. The solution that you just shared is to be applied when you are getting “Application Error. Contact the supplier”
    Or
    “Certificate error. Contact the Supplier”
    Inshort, this solution is to be applied when you are prompted to contact the supplieir.
    As for as my experience is concerned nimbuzz client (for symbian) is having that error during installation. It’s just experied certificate error so playing with date in your mobile’s setting will do the trick and nimbuzz will get installed.

    khuram imtiaz November 5th, 2012

  7. hello, I would like to use nimbuzz on nokia n9 that runs Meego operating system, but there isn’t specific version for it, is there any solution? except nimbuzz wap. will we have nimbuzz for Meego os?(nokia n9).

    ever November 5th, 2012

  8. @ever – We do not support your device yet. We are constantly working on new releases that support more devices. Unfortunately we cannot fix a date for it to be done yet, we suggest you to check regularly our website to see if your phone is listed. In the meanwhile you can also use the wap version of Nimbuzz on your phone browser at wap.nimbuzz.com

    Nimbuzz November 6th, 2012

  9. @salman – Please search for your device from the list and download the latest application from get.nimbuzz.com. Thanks!!

    Nimbuzz November 6th, 2012

  10. @Salman- visit the get.nimbuzz.com via your mobile’s default webbrowes, you handset will be detected automatically and you will be presented with the download link of the suitable nimbuzz version for your mobile. If your handset is not detected, chances are it’s not listed then. Kindly let us know which hanset you are using.
    @Zeba- it seems to me that you might be having compatibility issue. Let us know about the exact error that is being displayed when you try to install nimbuzz.
    If it is
    “unable to install. File format not supported” then it’s compability issue and to resolve it just visit get.nimbuzz.com and download a compatible version for your handset.
    If the error is
    “unable to install. Contact the supplier”
    Then you have to select INSTALL ALL in your application manager settings.
    If the error is
    “unable to install. Expired Certificates”
    And you probably know the solution to this one, just change the date back to 20 or 21 oct.
    And
    If all else fails, then it must be a problem with your handset. You can hard reset your handset to get rid of all handset related problems, here is the code (for symbian devices)
    *#7370#
    Note. Hardresetting will delete all your contacts (mobile contacts) and any data stored or any applicated installed to phone memory, will be removed. So if you’re considering a hard reset, do back up your phone memory.
    Hope that answers all related questions.
    Cheers!
    Khuram Imtiaz

    khuram_Imtiaz November 6th, 2012

  11. @salman – Hard reset is not recommended. Please search for your device from the list and download the latest application from get.nimbuzz.com. Thanks!!

    Purnima November 6th, 2012

  12. I just want to stay connected to nimbuzz.my mobile phone is Nokia c300.

    Maylene Sangalang November 7th, 2012

  13. @maylene sangalang – Please search for your device and download the latest version on Nimbuzz from get.nimbuzz.com. Thanks!!

    Nimbuzz November 8th, 2012

  14. that is actually c3-00, not c300 and we do support your handset. Just follow the link mentioned above by purnima.

    khuram_imtiaz November 8th, 2012

  15. i was worried for that warning message..i changed the date as said..cool!! It worked.now i got my BUZZ back.)

    Sajir Ashraf November 8th, 2012

  16. Nimbuzz for Windows phones is lagging behind in the OS line-up!!
    Why?? Introduce some quality features for Windows OS too, just an ordinary app is not gonna keep the users attached.

    Hyzebrattic November 10th, 2012

  17. @hyberzatic- we’re constantly working on new improvements and you will definately experience improvements in our next release for windows phone.
    Cheers!
    Khuram imtiaz

    khuram_imtiaz November 10th, 2012

  18. Tnkz sooooo much….i now using nimbuzz….i love you nimbuzz :)

    inioluwa fagbemi November 13th, 2012

  19. Good morning, I have a Nokia N8 symbian belle, and I have nimbuzz installed on it, and entered the chat rooms normal. Only a serious problem suddenly happened! Everytime I try to enter a room, says I’m already in the room without me. The error is: (this user already exists in this chat room). Please how to resolve this error? And a long time ago that this is happening, and can not solve’ve done everything! Hopefully someone help me thanks!

    Márcio November 13th, 2012

  20. I really appreciate your help, after a long time failing to install Nimbuzz on my Nokia6120c, at last i did it after following the steps above, thanks for your help once again.

    Alex Muhoozia November 14th, 2012

  21. thank u so much.iam using nimbuz in mymobile (nokia 6120)and i was lost nimbuz i was so upset but now i changed my mobile date(i set 1st september and Go to Application Manager > Options > Settings Set
    “ Online Certificate check ” = Off and Software Installation = All) and i succesfuly installed my nimbuz again.thank u so much

    Muhammednoufalop November 14th, 2012

  22. Dear adminYou blocked my id , i don’t know why . l hope that you return my id back . Please i am waiting . thanks ..My id :المحبـــــــ♥ــــــوبpassword :…..nawzad..love..roro…..

    nawzad November 17th, 2012

  23. @nawzad – Your account is currently Active. Please enter correct username and password for this account and in case you forgot the password follow this link >> http://get.nimbuzz.com/forgot-password

    Nimbuzz November 17th, 2012

  24. @sj – Please download the application directly from this link >> http://get.nimbuzz.com/index?PHPSESSID=jbr1dgh8jhjo5i7hcrdk6ahii0&device=2929&submit=Start+download and you will not face any issue. Thanks!!

    Nimbuzz November 17th, 2012

  25. @Márcio – Please ensure that your enter the username and password in lower case while login. You will not face this issue again. Thanks!!

    Nimbuzz November 17th, 2012

  26. Thanks now i can install on my n73 thanks alot nd when available nimbuzz for n9

    Rajes November 23rd, 2012

  27. thanks . I works in nokia 6120c .

    sameer December 1st, 2012

  28. Thanks all nimbuzz team for helping symbian installing problem . Now I change date 1/8/2012 and delete appserv2 in my nokia e65 now I successfuly installed nimbuzz in my e65 thanx again ninbuzz team.

    Raja Rashid Khalid December 2nd, 2012

  29. Thank u so much to nimbuz team.u r really great.i can get bak my nimbuz by following ur suggestions.thank you

    Nagendra ch December 10th, 2012

  30. Hello, as a user of nimbuzz be great video calling was available, greater integration with Facebook in the application as it has with twitter for publications, see pictures, etc.

    Emmanuel December 16th, 2012

  31. I’ve Nokia N80 and i downloaded the updated version and can not set it up what can i do hwever i modified my date and time thank in advance

    sherif December 26th, 2012

  32. @sherif – Please remove the already installed version of Nimbuzz. Restart your mobile device. And re-install the latest version 3.5 (symbian) of Nimbuzz from get.nimbuzz.com. Thanks!!

    Nimbuzz December 30th, 2012

  33. I m getting Invalid id or password error, and i fill forgot password dialogue box , again error occurs ,seems my account is hacked, i want to recover via my cell no verification .. is there anyway??

    fida January 22nd, 2013

  34. @fida – If you have forgot your username or password and you have registered your email address or phone number you can request a password reset by following this link:
    http://services.nimbuzz.com/redir/accounting/resetpassword
    On Nimbuzz mobile, you can request your account details by going to the Nimbuzz login screen > and pressing “forgot your password”.

    In case you still face any issue please reach out to support@nimbuzz.com. Thanks!!

    Nimbuzz January 24th, 2013

  35. i’m using nokia 6120c. I’ve installed nimbuzz without problems. But can’t open it now. It shows connecting but not accessing network for it :(

    Rahul March 5th, 2013

  36. @rahul – Please remove the 3.5 version from your device and re-install 3.6 version of Nimbuzz from get.nimbuzz.com. In case you face any issue please reach out to support@nimbuzz.com. Thanks!!

    Nimbuzz March 6th, 2013

  37. hi
    Thanks so much
    thanks
    thanks alot
    I couldn’t have installed it.I had certificate eror
    suddenly I saw this page
    and
    with your guidance….
    I jaust say………thanks for your guid

    mona March 8th, 2013

  38. I tried all the steps above but I still cannot install nimbuzz for my fathers phone(6120C)
    Please help me.

    Chandana March 30th, 2013

  39. @Chandana – We advise you to update your device’s date and time to current and then give it a try. It should work fine. In case, it doesn’t solve your purpose we request you to write to support@nimbuzz.com with your device details. Thanks!!

    Nimbuzz March 30th, 2013

  40. Thank you very much nimbuzz team for your early reply. I change the date and time to current date. it working OK now.

    Chandana March 31st, 2013


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