Nimbuzz Symbian Certificate error workaround

Hi All Symbian Nimbuzzers,

As some of you have been noticing an error while installing Nimbuzz on their devices. The errors can be “Certificate expired”, “Update error” OR “Required Application access not granted”. The problem is caused due to a Nokia authentication certificate, which expired on 20th Oct 2012. Due to which, Nimbuzz cannot be installed on few old devices which still contain this expired certificate. We are closely working with Nokia in getting this sorted asap!

Additional facts:

  1. This issue does not affect ALL users. Only certain users who are using Symbian 3rd edition devices and the devices which are pretty old(2007 era)
  2. The security measures are not introduced in new version on Symbian S60. There have been there since 2006-2007 time frame

In the meanwhile you can try the below steps to get it back running:

For removing this error please follow the below mention steps –

  1. Open your mobile main Menu
  2. Navigate to Settings -> General -> Date and time
  3. Now change the date to some months before(in our case it should be before 21st Oct, just take 1st Sept.)
  4. Now download and install the application
  5. Don’t forget to change date back to original date

If the problem still persists :

  • Go to Application Manager > Options > Settings and
  • Set “Online Certificate check” = Off and Software Installation = All

UPDATE: If you own an older phone you might receive the following error:

Installation security error. Unable to install

To solve this error and to install application navigate to Tools -> Options -> Setting -> Software Installation and change setting to OFF.

Let us know your feedback on the same in the comments section below. Or you can write back to us on support@nimbuzz.com

Nimbuzz team

54 thoughts on “Nimbuzz Symbian Certificate error workaround

  1. WHere is new Version 3.4

    iam getting always Old version 3.3 in wap nimbuzz :(

    whats problem ?

    when a instal its says Unable to install” in 3.3

  2. Yeah it’s giving that error both in my old and latest symbian firmware mobile. But it worked just fine after i set date to 21 october 2012. I thought it may be a problem in nimbuzz software that it’s not matching upto the dates ahead of 21 october 2012.
    Hope it gets fixed soon.
    Cheers!
    Khuram Imtiaz

  3. my mobile is nokia e61i

    i did certificate check -off
    and software installation -all

    even i change my date too but i couldnt install.it display -unable to install

    and in my device there is no option in setting -software installation.so how can i change it -on?

    plz help me.

  4. thank u so much.iam using nimbuz in my mobile (nokia 6120)and i was lost nimbuz i was so upset but now i changed my mobile date(i set 1st september) and i succesfuly installed my nimbuz again.thank u so much

  5. Option 2 which is changing ur application manager setting will be the good option as it may allow u to download all the 3rd party application without changing the date every tym….

  6. zuber you went the other way brother. The solution that you just shared is to be applied when you are getting “Application Error. Contact the supplier”
    Or
    “Certificate error. Contact the Supplier”
    Inshort, this solution is to be applied when you are prompted to contact the supplieir.
    As for as my experience is concerned nimbuzz client (for symbian) is having that error during installation. It’s just experied certificate error so playing with date in your mobile’s setting will do the trick and nimbuzz will get installed.

  7. hello, I would like to use nimbuzz on nokia n9 that runs Meego operating system, but there isn’t specific version for it, is there any solution? except nimbuzz wap. will we have nimbuzz for Meego os?(nokia n9).

  8. @ever – We do not support your device yet. We are constantly working on new releases that support more devices. Unfortunately we cannot fix a date for it to be done yet, we suggest you to check regularly our website to see if your phone is listed. In the meanwhile you can also use the wap version of Nimbuzz on your phone browser at wap.nimbuzz.com

  9. @salman – Please search for your device from the list and download the latest application from get.nimbuzz.com. Thanks!!

  10. @Salman- visit the get.nimbuzz.com via your mobile’s default webbrowes, you handset will be detected automatically and you will be presented with the download link of the suitable nimbuzz version for your mobile. If your handset is not detected, chances are it’s not listed then. Kindly let us know which hanset you are using.
    @Zeba- it seems to me that you might be having compatibility issue. Let us know about the exact error that is being displayed when you try to install nimbuzz.
    If it is
    “unable to install. File format not supported” then it’s compability issue and to resolve it just visit get.nimbuzz.com and download a compatible version for your handset.
    If the error is
    “unable to install. Contact the supplier”
    Then you have to select INSTALL ALL in your application manager settings.
    If the error is
    “unable to install. Expired Certificates”
    And you probably know the solution to this one, just change the date back to 20 or 21 oct.
    And
    If all else fails, then it must be a problem with your handset. You can hard reset your handset to get rid of all handset related problems, here is the code (for symbian devices)
    *#7370#
    Note. Hardresetting will delete all your contacts (mobile contacts) and any data stored or any applicated installed to phone memory, will be removed. So if you’re considering a hard reset, do back up your phone memory.
    Hope that answers all related questions.
    Cheers!
    Khuram Imtiaz

  11. @salman – Hard reset is not recommended. Please search for your device from the list and download the latest application from get.nimbuzz.com. Thanks!!

  12. @maylene sangalang – Please search for your device and download the latest version on Nimbuzz from get.nimbuzz.com. Thanks!!

  13. that is actually c3-00, not c300 and we do support your handset. Just follow the link mentioned above by purnima.

  14. Nimbuzz for Windows phones is lagging behind in the OS line-up!!
    Why?? Introduce some quality features for Windows OS too, just an ordinary app is not gonna keep the users attached.

  15. @hyberzatic- we’re constantly working on new improvements and you will definately experience improvements in our next release for windows phone.
    Cheers!
    Khuram imtiaz

  16. Good morning, I have a Nokia N8 symbian belle, and I have nimbuzz installed on it, and entered the chat rooms normal. Only a serious problem suddenly happened! Everytime I try to enter a room, says I’m already in the room without me. The error is: (this user already exists in this chat room). Please how to resolve this error? And a long time ago that this is happening, and can not solve’ve done everything! Hopefully someone help me thanks!

  17. I really appreciate your help, after a long time failing to install Nimbuzz on my Nokia6120c, at last i did it after following the steps above, thanks for your help once again.

  18. thank u so much.iam using nimbuz in mymobile (nokia 6120)and i was lost nimbuz i was so upset but now i changed my mobile date(i set 1st september and Go to Application Manager > Options > Settings Set
    “ Online Certificate check ” = Off and Software Installation = All) and i succesfuly installed my nimbuz again.thank u so much

  19. Dear adminYou blocked my id , i don’t know why . l hope that you return my id back . Please i am waiting . thanks ..My id :المحبـــــــ♥ــــــوبpassword :…..nawzad..love..roro…..

  20. @Márcio – Please ensure that your enter the username and password in lower case while login. You will not face this issue again. Thanks!!

  21. Thanks all nimbuzz team for helping symbian installing problem . Now I change date 1/8/2012 and delete appserv2 in my nokia e65 now I successfuly installed nimbuzz in my e65 thanx again ninbuzz team.

  22. Hello, as a user of nimbuzz be great video calling was available, greater integration with Facebook in the application as it has with twitter for publications, see pictures, etc.

  23. I’ve Nokia N80 and i downloaded the updated version and can not set it up what can i do hwever i modified my date and time thank in advance

  24. @sherif – Please remove the already installed version of Nimbuzz. Restart your mobile device. And re-install the latest version 3.5 (symbian) of Nimbuzz from get.nimbuzz.com. Thanks!!

  25. I m getting Invalid id or password error, and i fill forgot password dialogue box , again error occurs ,seems my account is hacked, i want to recover via my cell no verification .. is there anyway??

  26. i’m using nokia 6120c. I’ve installed nimbuzz without problems. But can’t open it now. It shows connecting but not accessing network for it :(

  27. @rahul – Please remove the 3.5 version from your device and re-install 3.6 version of Nimbuzz from get.nimbuzz.com. In case you face any issue please reach out to support@nimbuzz.com. Thanks!!

  28. hi
    Thanks so much
    thanks
    thanks alot
    I couldn’t have installed it.I had certificate eror
    suddenly I saw this page
    and
    with your guidance….
    I jaust say………thanks for your guid

  29. I tried all the steps above but I still cannot install nimbuzz for my fathers phone(6120C)
    Please help me.

  30. @Chandana – We advise you to update your device’s date and time to current and then give it a try. It should work fine. In case, it doesn’t solve your purpose we request you to write to support@nimbuzz.com with your device details. Thanks!!

  31. Thank you very much nimbuzz team for your early reply. I change the date and time to current date. it working OK now.

  32. I was tried these steps but stil showing that ‘error update’ error.. My mobile model is nokia e72.. I cant instal nimbuz yet some one plz help me guys..

  33. @Sangeeth – We request you to send your query directly to support@nimbuzz.com with your device details since, this issue requires further follow ups. We will respond to your query within 48 business hours.

  34. Certificate Not found error on Phone or Sim error while accessing Nimbuzz on Nokia 5310 C-2.

  35. @Anil – We advise you to update your device’s date and time to current and then give it a try. It should work fine. In case, it doesn’t solve your purpose we request you to write to support@nimbuzz.com with your device details. Thanks!!

  36. Hi there.. I have nokia E72 and i am unable to install nimbuzz.. I am getting update error.. Please help and get me out of it.. My phone is symbian V 3.. I would be thankful if solved..

  37. hell
    im use nokia E5-00 and i am unable to install nimbuzz.. I am getting update error.. Please help and get me

  38. @Mohammed – Please try the mentioned steps and hopefully it should work fine

    A.) Go to File manager and remove all the files related to Nimbuzz(nimbuzz*.*) and then install Nimbuzz freshly. Nimbuzz should run smoothly without any error note.
    “If it doesn’t work, try option B”.

    B.) Go to application manager and Check if the software “APSServer” is installed in the device.
    If yes, then please uninstall it and install Nimbuzz (Note that “APSServer” will be installed again when we install Nimbuzz, now you do not have to remove APSServer again).
    Run Nimbuzz application, it should run smoothly without any error note.
    “ If it doesn’t work, try option C ”.

    C.) Take back up of all the essentials using Nokia suite and format the device with the key combinations of *#7370# followed by 12345 (default Nokia lock code unless altered by user).
    Run Nimbuzz application, it should run smoothly without any error note.

  39. In my nokia n81, it shows that ‘certificate error. Contact the application supplier.’ I tried with different date but I failled to install nimbuzz. Please help me, what date I should choose?

  40. @Punak – We apologize for the inconvenience which you may have faced. The issue you’re facing requires further follow ups. We request you to please send us an email at support@nimbuzz.com for assistance.

  41. @Khan – Please let us know the issue you are facing while you give it a try. You may drop us an email at support@nimbuzz.com for assistance. We will investigate and resolve it further with our technical team.

Leave a Reply

Your email address will not be published. Required fields are marked *